Terms and Conditions

Wayfarers Travel

All clients booking any kind of tour or service with Wayfarers Travel are understood to have read and agreed to abide by these Terms and Conditions when booking with Wayfarers Travel.

Pre Trip

It is the client's responsibility to obtain necessary documentation and visas to legally enter in to Thailand. It is the client's own responsibility to meet our guide or member of staff at the time, date and place confirmed in the final confirmation voucher.

Safety and Insurance

It is recommended that participants of our tours carry their own insurance. Each client that books a tour with Wayfarers Travel is insured for accidents only. The insured amount being 200,000Bt for loss of life and 100,000Bt for injury. This is the amount that the Tourist Authority of Thailand requires legally licensed tour operators to insure each client. Clients are not insured for illness or loss/damage of baggage. Wayfarers Travel is neither responsible for any claims above the insured amount in regard to accident nor any claims that are not within the stipulations of the Insurer (AIG Thailand).

Reservation and Payment

Reservation is not deemed confirmed until Wayfarers Travel has received the necessary deposit. The amount of the deposit will be stated in the booking confirmation, along with the booking number. Reservations are deemed confirmed once deposit has been received and Voucher sent to client with final details.
For reservations of accommodation only, total payment is required. Bookings are confirmed once total payment has been received and voucher sent to client.
Outstanding balances for trips are to be paid upon arrival in Chiang Mai. For trips starting in destinations other than Chiang Mai, alternative arrangements will be made for payment of outstanding balance and outlined and agreed upon during the booking process.

Cancellation

In case of cancellation from the client(s), deposit will be refunded according to our Refund Policy (below). In the unlikely case that Wayfarers Travel need to cancel a tour, the refund of deposit will constitute full settlement; the client will not be eligible for further reimbursement. If a portion of the tour is unused by the client or should need to be cancelled due to unforeseen circumstances (eg. natural disaster, political situation etc.) the client shall not be eligible for reimbursement.

Refund Policy

for cancellations made more than 15 days or 15 days (working days - Sundays & Public holidays not incl.) before the starting date of the tour/trek, a 100% refund will be given (less any bank/card charges incurred).
there will be no refund for cancellations made 15 days or less, before the start of the tour.
NB In event of needing to change details or date of the tour/trek booked we try to be as flexible as possible, but any penalty incurred will be decided on a case by case basis.

There is no refund for an unused portion or service included in an itinerary.
For booking of accommodation services - a refund will be made if cancellation is received more than 15 days before check in date. All cancellations less than 15 days will be subject to 1 nights accommodation charge + additional bank charges.

No show - There will be no refund of deposit for clients that do not show at the pre arranged time and place at the start of the tour.

Wayfarers Travel reserves the right to make alterations to this Refund Policy if necessary (eg. high season). If this should be the case, clients will be informed in both their booking confirmation and final Voucher.

Liability

Wayfarers Travel acts as an intermediary between hotels, airlines, transport companies and ground operators providing services. Wayfarers Travel is not responsible in case of loss, injury, damage, delay or irregularity that may be caused to person or property of the client. Any loss or additional expense incurred due to delays, accidents, natural disasters, political actions or government restrictions, must be borne by the client. Wayfarers Travel reserves the right to alter itineraries in any way necessary in the interest of tour members and provide similar accommodation at hotels and resorts of similar standard in case of non-availability. Wayfarers Travel reserve the right to alter itineraries due to unforeseeable circumstance such as weather, local situation, health of participants. On such occasions the best alternative will be chosen to accommodate all those participating.

Wayfarers Travel is licensed with the Tourism Authority of Thailand. License no. 22/0021

Wayfarers Travel
20 Tapae Rd. Soi 4
Chiang Mai 50100
Thailand
Tel. (66 53)208271
Fax (66 53)279423
E mail info@wayfarersthailand.com